Frequently Asked Questions
We look forward to hearing from you! If you don’t find an answer to your inquiry here, please contact us — every client is a valued client, and your project is important to us!
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Will your company service our hot tub/pool/patio at Big White?
Absolutely! Empire Pool and Patio is happy to provide pool and hot tub service calls at Big White Ski Resort.
Does Empire Pool & Patio handle liner repairs as well as new pool liners?
Pool liners — repairs or replacement — are part of our expertise. Replacing a worn pool liner is a great way to improve your property value (and the aesthetics of your pool!)
We are located outside of your listed service area; will Empire Pool and Patio still be able to help us with our project?
The Empire Pool & Patio team is always willing to consider projects that are further afield. Please contact us to discuss your requirements, budget and timing and let’s get started!
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We are considering a new pool build, but we want to include features like a sauna, cabana, and an outdoor kitchen. Can your company handle all of this?
Empire Pool & Patio is a full-service installer. If there are points of your dream build that we don’t typically provide, we can arrange for sub-trades and oversee that construction too.
We just bought our home and are not sure that the pool and hot tub supplies we have are the right ones. Can you help?
It takes knowledge and experience to properly maintain a swimming pool and hot tub. Using the wrong chemicals — or too much of them — can damage your system and possibly cause harm to the pool or hot tub users. If you don’t have the time to do it yourself, or you want to take the guesswork out of what chemicals to add to your water, Empire Pool & Patio can expertly care for your pool or hot tub. We can schedule a single visit, or regular maintenance visits – whatever you need we are here to help!
We need an emergency call out to get our pool and hot tub up and running. Can your company help with that?
Empire Pool & Patio is on call six days a week, and we are happy to take on new customers at short notice whenever possible.